Shipping:
Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 48 hours from the moment it was dispatched, please check your promotions/spam/junk folder.
Incorrect Shipping Information:
If a package is returned due to incorrect shipping information provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refund will not be provided if any parts of the address are incorrect.
Lost/Stolen or Damaged Packages:
We are not responsible for lost or stolen packages. Please ensure the correct address is provided at the time the order is placed. If tracking is showing that a package was delivered, but you have not received it, contact the delivery carrier to file a claim. If your package arrives and the product is damaged, please send us an e-mail immediately with your order number, which item is damaged, a description, and photographic evidence to customerservice@yourgreatestinvestment.com. Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All claims for packages arriving damaged must be made within 7 calendar days of the delivery date. Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit, or replacement. Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.